Book Your
Nature Stay

Usually not. You don't need to enter card details to book, and you pay for your stay on arrival, in cash: tenge, US dollars or euros.

Sometimes we may ask for part of the payment in advance. This happens on weekends and holidays, when many guests want the same dates, or if the place itself requires it. If a prepayment is needed, we'll let you know after you book.

Most hosts don't have a card terminal, so please withdraw some cash in Almaty before you head out: ATMs there accept Visa and Mastercard. Our Kazakhstan travel FAQ has more tips on money, taxis and getting around.

Right after booking, you'll get a confirmation email with your booking details and check-in time.

Within 24 hours, we or the property manager will message you on WhatsApp, in English, to go over the details of your trip: how to get there, whether you'd like the hot tub or sauna, where to have dinner and what to do nearby.

If you'd like to check in earlier, leave later or need something special, tell us. We'll do our best to make your stay go the way you planned it.

After that, we're always in touch: ask us anything before your trip and during your stay.

Plans change, and that's fine. You can change your dates or cancel your booking right from the confirmation email. Cancellation terms depend on the rate and are shown when you book.

If something doesn't work, message Andrey and we'll sort it out together.

Most places in our collection are also on Booking.com and Airbnb, and we manage those bookings too, so you'll be well looked after either way.

But when you book directly with us, you almost always get better terms and prices, plus special offers you won't find elsewhere. And the hosts don't have to give big commissions to the platforms, so they can put more into their place and into the small things that make a good stay.

For us, every new booking on our site is a small celebration. It feels like close friends are coming to visit, and we want to welcome them as best we can.